At EmergencyKits.com we build our own kits which allows us to monitor the building, packaging, and shipping process from end to end. Our Fulfillment Team inspects everything before we ship and we pack shipments to prevent damage in transit. We also work hard to make sure our website contains comprehensive information about every product so that when you receive your order there are no surprises. As a result EmergencyKits.com has an A+ rating from the Better Business Bureau.
With that said, in rare cases problems can occur. For this reason we offer our customers a “No Hassle Money Back Guarantee”.
If you discover a damaged or missing item in your order, within 30 days of receipt, contact us at 800-270-2889 to arrange for a refund or replacement item. If it’s our fault, we even pay for the return shipping. If you are not satisfied with your purchase for any other reason, you can ship it back to us, at your expense, for a full refund.
Important Exceptions: On orders over 150lbs, and orders shipped via freight, we only accept returns on the portion of your order that is damaged. If you are placing a large quantity order, we recommend ordering a sample item first to make sure the product meets your needs. In addition, food and water items must be returned in their original unopened packaging to receive full credit on a return.
WISE FOOD RETURNS
All sales of ReadyWise and Wise Food Products are FINAL. No returns or refunds will be accepted, however defective or damaged products will be replaced at no cost to the customer with the same product within 30 days of receipt.
Unless stated otherwise, all products sold at EmergencyKits.com are new and come with full manufacturers warranties.
All Essential Packs branded products come with a 1 year limited replacement warranty.
If you have a warranty issue, please contact the manufacturer directly unless it is within 30 days from when the product was received.
At EmergencyKits.com we understand that you have choices on where to buy your emergency preparedness supplies and want to assure you that should you decide to choose EmergencyKits.com you will not be disappointed!
Our customer service record is unmatched and is reflected in our A+ rating with the Better Business Bureau.
Don’t be fooled by ratings like “Accredited”, or “Registered” These ratings are meaningless. The only companies you can fully trust have A+ Ratings.
In addition to our everyday low prices for single quantity
orders, we also offer additional discounts on most of our
products when purchased in larger quantities. These
discounts are displayed with the product detail on this
website and are automatically applied in the shopping
Quote: If you need a formal quote from Emergencykits.com, don’t
hesitate to contact us by email at Sales@EmergencyKits.com or call
us at (800) 270-2889. Our expert representatives can email you a
formal quote in as little as 10 minutes. Our comprehensive quotes
include: itemized pricing, shipping costs, sales tax (CA only), and
When email us your requirements, please include:
Billing Address and Phone Number
Shipping Address and Phone Number
A list of Item you need quoted and quantities
Any Special sales tax rates (in CA, we charge 7.25% by default)
The Date You Need the Items Delivered By
And any information about budget, Quality vs Price, etc
And How you would like to pay
RFPs and RFQs: If you would like us to respond to and RFQ or RFP,
please send us a quick email and let us know where your
requirements are posted. We will have one of our expert
representative evaluate the requirements and respond to the RFP
Whether you simply need your organizations logo printed on an emergency kit, or you need a new kit designed and built from the ground up, EmergencyKits.com can deliver!
At EmergencyKits.com we understand that one size does not always fit all, which is why we have specialists that can design and build an emergency kit to meet your specific requirements.
If you need a custom kit, don’t hesitate to contact us by email at CustomerService@EmergencyKits.com, or call us at (800) 270-2889. We have expert representatives ready to assist you. The process is fast, easy and affordable.
Choose the right kind of emergency supplies for a friend or family member can be difficult when you may not know their specific needs which why a gift card from EmergencyKits.com make for the perfect gift.
Our eGift Cards are emailed directly to the person you specify and is available for them to use instantly towards any products on the EmergencyKits.com Website.