At EmergencyKits.com we are interested in getting you your ordered products as quickly as possible. We generally use FedEx Ground Service for orders weighing 150lbs or less and Freight Shipping Services when the order exceeds 150lbs.
90% of our orders are shipped within 24 hours and many are shipped the same day. Larger orders can take a couple days longer as our kits are built-to order. This insures that the items in your Emergency Kit(s) are fresh and are not getting stale on a shelf.
You always have the option of picking up your order at our warehouse which is located in Simi Valley, CA. Simply select "In-Store Pickup" as the shipping option during the checkout process. In-Store Pickup is always free.
Important Note: During times of emergency and disaster situations, supply issues across our entire industry can result in delays. Don't wait until an emergency occurs to order your emergency supplies. Plan ahead!
If an item is out-of-stock, we will normally wait up to 72 hours before shipping your order (if that item is expected to arrive within 72 hours). You can always contact us and request that your order be shipped without the out-of-stock item. When the back ordered item arrives we will ship it to you at no additional cost.
At EmergencyKits.com we simply pass along our super low negotiated shipping rates. These rates are generally lower than what most of our competitors pass along and we don't pad them. Emergency kits are generally quite heavy so please note that shipping fees can be substantial. It's also important to note that we don't play games with our shipping fees, and unlike some of our competitors we don't hide our shipping costs in the price of our products and then offer Free Shipping to make it seem like a better deal.
We will work with you do identify the best and most cost effective way to deliver your emergency supplies. If you have any questions about shipping costs, or if you need a customized delivery method, please contact us sales@EmergencyKits.com or call us at (800) 270-2889.
Our website cannot accept orders shipping outside of the United States, so if you need to place an international order, please contact us at Sales@EmergencyKits.com, or call us at (800) 270-2889. Our expert staff will be happy to accomodate you. Please note that all customs, duties, taxes and fees are the responsibility of the customer or receiving party. All payments on international orders must be made by wire transfer and be made is US Dollars.