Account & Login FAQs
Find answers to the most common questions about creating an account, logging in, resetting your password, viewing past orders, and managing your personal information — because your account should work for you, not the other way around.
Common Questions
How do I create an account?
Click the Sign In link at the top of any page and select Create Account. Enter your email, a password, and your contact details. Creating an account saves your shipping and billing info, your order history, and your wish list for faster future checkout.
How do I reset my password?
Click Sign In, then Forgot Password, and enter the email on your account. A password reset link will be sent to your inbox within a few minutes. If the email does not arrive, check spam or contact [email protected].
Can I check out as a guest?
Yes. Guest checkout is faster because it skips account creation. Guest orders are processed normally, but order history and saved addresses are not retained. You can create an account later and link past orders.
How do I view my past orders?
Sign in and open My Account > Order History. Each entry shows order date, items, total, and tracking. You can reorder, print invoices, or request returns directly from order history.
How do I update my shipping or billing address?
Sign in and open My Account > Address Book. Add, edit, or delete saved addresses. You can set a default shipping and billing address separately. Changes apply to future orders only, not orders already placed.
Is my account information private?
Yes. Your account data is kept completely private and is not shared or sold. Our full privacy policy explains what we collect and how it is used. Payment information is processed by our PCI-compliant payment processor and never stored on our site.
Can I create a wish list?
No. We do not support this feature at this time.
How do I unsubscribe from marketing emails?
Click the unsubscribe link at the bottom of any marketing email, or sign in and update preferences in My Account > Email Preferences. Order confirmations, shipping notifications, and support emails are transactional and are not affected by marketing opt-outs. If you encounter any problems, please contact us and we'll be sure to get you removed.
Do you offer two-factor authentication?
Not currently. We recommend using a strong, unique password for your account and enabling 2FA on the email address tied to your account. If you suspect unauthorized access, reset your password and contact [email protected].