Customer Service Help Center FAQs

HELP WITH AN EXISTING ORDER

• What is the shipping status of my order?
• I would like to change my order.
• I would like to cancel my order.
• An item in my order is missing.
• An item in my order arrived damaged.
• My order never arrived.

HELP WITH PLACING A NEW ORDER

• How do I request a formal quote?
• Can I request a sample of something I want to order in larger quantities?
• What forms of payment do you accept?
• How long does it take to ship an order?
• How do you charge for shipping?
• The freight shipping fee on your website seem high.  Can you do better?
• Do you ship internationally?
• Is it better to checkout as a guest, or by creating an account?
• I have a coupon code.  How do I apply it to an order?

 MY ACCOUNT HELP

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BUYER'S GUIDE

• How do I find my product? 
• How do I navigate the site? 
• How do I use a coupon? 

CONTACT US

• Sales Contact Information
• Customer Service Contact Information
• Shipping Contact Information
• Mailing Address