HELP WITH AN EXISTING ORDER

WHAT IS THE SHIPPING STATUS OF MY ORDER? 

  • ONLINE: Check your order status online by signing in to your account, then click on the My Account link (at the top of the page).  
  • EMAIL:  Email us at Shipping@EmergencyKits.com (Please reference your order number in the email)
  • PHONE: Call us Monday thru Friday from 8am to 4pm PT at (800) 270-2889. 

I WOULD LIKE TO CHANGE MY ORDER

  • Email us at Sales@EmergencyKits.com (Please reference your order number in the email)
  • Call us Monday thru Friday from 8am to 4pm PT at (800) 270-2889. 

I WOULD LIKE TO CANCEL MY ORDER

  • Email us at Sales@EmergencyKits.com (Please reference your order number and a reason for the cancellation in the email)
  • Call us Monday thru Friday from 8am to 4pm PT at (800) 270-2889.  

AN ITEM IN MY ORDER IS MISSING

  • Email us at CustomerService@EmergencyKits.com (Please reference your order number and a description of the missing item(s) in the email)
  • Call us Monday thru Friday from 8am to 4pm PT at (800) 270-2889. 

AN ITEM IN MY ORDER ARRIVED DAMAGED

  • Email us at CustomerService@EmergencyKits.com (Please reference the the order number and a provide a description and picture of the damaged item in the email)
  • Call us Monday thru Friday from 8am to 4pm PT at (800) 270-2889. 

MY ORDER NEVER ARRIVED

  • Email us at Shipping@EmergencyKits.com (Please include the order number in the email)
  • Call us Monday thru Friday from 8am to 4pm PT at (800) 270-2889.